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What is RootDesk? RootDesk is an all in one integrated work tracking platform with a extremely easy to use UI and configurable backend. RootDesk is a Customer Support/Helpdesk Tool + BugTracker + Agile Software + Ticketing Tool + IT Support Tool + Performance Management System + Automation Tool + Team Collaboration Tool + Voucher Tracker + Timesheet Management Tool. RootDesk is a completed integrated tool with all the above listed features talking to each other seamlessly. The goal behind RootDesk is to bring all departments in a company on a single platform with lots of automation capabilities to reduce repetitive work. RootDesk in itself is very configurable product. key features: Awesomely built Awesomely fast OpenAPI Team Collaboration Customer Communication Improve your customer service Improve team collaboration Track team/ individual performances Timesheets Vouchers General Ticketing Automation capable (automatic ticket assignments) Completely integrated Completely configurable One Product for All (Customer + Executive + Manager + Management) Org-Structure / Team mmanagement Knowledge base Team wise configurable forms Works anywhere in the world Email ticketing Use cases for RootDesk: Novire support team uses RootDesk for handling customer queries and issues. Novire Service team uses RootDesk to provide after sales service and repair for their IoT devices across India. Novire Service team uses RootDesk mobile app to collaborate service and repair operations among all executives across India. Novire development team uses RootDesk to keep track of all BUGS in the system. Novire development team uses RootDesk to keep track of all project activities with timesheets. Novire IT support team uses RootDesk to solve and track all IT support related activities. Datamoulds team uses RootDesk for Helpdesk,Bugtracker and timesheets.
